Thank you for shopping at MySafewold.com.
If, for any reason, you are not completely satisfied with your purchase we invite you to review our policy on refunds and returns.
The following terms are applicable for any products that you purchased from us.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to ACME MOBILITY SOLUTIONS PVT LTD, WZ290C, 3rd Floor, Near Salvage Park Nangal Raya, New Delhi-110046.
Goods refer to the items offered for sale on our website.
Order(s) mean a request by you to purchase Goods from Us.
Service refers to the Website.
Website refers to My Safe World, accessible from https://mysafeworld.com/
You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 3 hours without giving any reason for doing so.
The deadline for cancelling an Order is 3 hours from the date/time on which You place the order.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
By visiting this page on our website: https://mysafeworld.com/contacts/
We will reimburse the money You paid no later than 14 days from the date on which We receive the returned Goods (unused, Unopened and undamaged). We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns & Replacement
In order for the Goods to be eligible for a return, please make sure that:
Products eligible for free replacement, within 24 hours of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with brand outer box, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing replacement.
Products are non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Wrong Delivery of Product
The following Goods cannot be returned:
The supply of Goods made to Your specifications or clearly personalized.
The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale or special offer cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
WZ290C, 3rd Floor, Near Salvage Park, Nangal Raya New Delhi-110046
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable delivery service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
If you have any questions about our Returns and Refunds Policy, please contact us:
By visiting this page on our website: https://mysafeworld.com/contact-us/
*Note: All disputes are only resolved through Delhi Penal Court.